• (+48) 791 764 754

Frequently asked questions and answers:

Why should I provide my real e-mail and phone number when I place order?

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

Why I didn’t receive an e-mail confirmation when I placed my order?

Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team via e-mail Don't forget to add us in your safe Email List.

How will I know my order has been shipped?

As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.

Do you make custom orders?

Yes. Please contact with us via email to discuss terms and conditions.

What is the difference between gold and gold plated?

Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry.

Do you have a retail store that I can come to in person?

Nope, we sell only online. But although we only exist online, there are still tons of ways to stay in touch with us. Come and check our socials!

How can I get a coupon?

Sign up for our email newsletter and keep updated on special sales only available through our newsletter. Every time we have a new sale you will receive an email newsletter with a new coupon code. As a special bonus, when you first sign up for our newsletter you are automatically sent your first sent your first coupon code! Multiple promos and/or coupons cannot be combined. 

Do you offer nickel-free jewelry?

We get our hooks and jewelry from hundreds of suppliers all over the world. The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.

Will the sold out item be available again shortly?

Each product is made by hand in our jewelry workshop, therefore it is not possible to specify the exact date of return of the finished product for sale. If you are interested in a specific model, contact us by e-mail or our Social Media and we will prepare a new product specially for you.

Is it possible to reserve items?

It is not possible to reserve a specific product in the online store. Due to the fact that the products are made by hand, we will prepare a new product for you, even if it is sold out. It will only extend the time of receiving the product by the time of making the jewelry.

What is the minimum order value?

You can order any number of jewelry from just one piece. If you are interested in a wholesale purchase, please contact us directly.

May I use your images?

We are open to new collaborations. Each of our photos must be properly described and tagged the owner. Before using our intellectual property, please contact us directly to discuss all the details.

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